Retail Manager

Siena Farms’ Retail Manager is the lead member of the year-round retail staff for our 75-acre non-certified organic vegetable farm. They are supervised by our Business Managers, and by Farmer Chris, and work closely with other managers and members of the Siena Farms’ team, to help professionally operate and grow sales at Siena Farms South End, our Boston Public Market farm store, and possible additional future retail outlets. 

Primary responsibilities of our Retail Manager include but are not limited to the oversight and execution of the following areas: 

1. Team Management:

   • Supervise and motivate retail staff, including hiring, training, scheduling, and performance evaluations.
   • Foster a positive and collaborative work environment.
   • Communicate effectively with all staff across two locations.
   • Flexibility and willingness to cover vacant retail shifts as needed or in emergency situations, including potential double-shifts periodically, with the understanding that if staff hiring, training, and scheduling goals are met, this should rarely be required 

2. Customer Service:

   • Ensure high levels of customer satisfaction by providing exceptional service, and update customer service standards and procedures as needed.
   • Address customer inquiries, concerns, and complaints promptly and effectively.
   • Train staff in effective customer service techniques and standards, with an emphasis on cultural competency to ensure a positive shopping environment for a diverse customer base.

3. Store Operations:

   • Oversee daily operations of two farm stores, including opening and closing procedures, cash handling, and inventory management.
   • Maintain cleanliness, organization, and display of the retail space to enhance the customer experience.
   • Monitor and manage inventory levels to meet customer demand while minimizing waste.
   • Implement strategies to optimize sales and profitability.

4. Sales and Marketing:

   • Develop and execute sales strategies to achieve revenue targets.
   • Analyze sales data and trends to identify opportunities for growth.
   • Collaborate with business management team to plan and execute promotional events and campaigns.

5. Supplier Management and Sourcing:

   • Manage product sourcing and ordering from our farm and other suppliers and vendors.
   • Analyze pricing to optimize profitability.
   • Evaluate the quality of products and make sourcing decisions accordingly.

6. Financial Management:

   • Prepare and manage budgets for both stores, including monitoring expenses and revenue.
   • Analyze financial reports and identify areas for improvement or cost savings.
   • Implement cost-control measures to maximize profitability.

7. Community Engagement:

   • Represent Siena Farms in the local community and participate in community events and initiatives.
   • Build and maintain relationships with local customers, organizations, and stakeholders.

Secondary responsibilities of our Retail Manager, when and if the primary responsibilities of retail management are accomplished at any given time during the season, include but are not limited to the following: assisting out at the farm with crop production, harvest, wash-up, and CSA packs, office administrative duties and general business planning and development, etc. 

Our Retail Manager, like all of our employees, is held to high standards for organization, inter-managerial/crew communication, positive attitude, respect and kindness for coworkers, work quality, and professional work ethic and schedule.

This position is full-time and is available immediately. The weekly schedule will be discussed in detail during the interview process. Annual salary is commensurate with experience. Benefits include a weekly CSA vegetable share, health insurance benefits, and staff discounts at our retail locations as well as Oleana and Sofra.

Qualifications

We encourage applicants to apply even if you don't fit all of the qualifications!

• Management experience in a retail setting
• 2+ years customer service experience
• Ability to manage and effectively communicate with a diverse staff 
• Working knowledge / interest in vegetables and cooking
• Excellent work ethic
• High level of attention to detail
• Ability to take direction as well as to operate independently
• Ability to lift up to 50 lbs repeatedly
• Interest in sustainable agriculture
• Strong communication skills

To Apply

If you think you may be a good fit for this position, please email a letter of interest and a resumé to jobs@sienafarms.com We look forward to hearing from you!