Payment Options & Refund Policy
Q: Are Siena Farms' CSA Farm Shares refundable?
A: Our CSA Shares are not refundable, but they are easily transferable. Let us explain… If you realize after purchasing your Farm Share that you’re not able to use it — you change your mind, it's too many veggies, you're moving, etc. — we will not be able to refund your purchase. This is because your investment in the farm will already be out in the fields, in the form of seeds, soil fertility, equipment, labor — you name it!
Q: How can I transfer my share?
A: We're always happy to transfer the value of your current share to a different type of share, or a farm share in a future season. Just reach out to us by email or phone and together we'll brainstorm a suitable option. If you are no longer able to use your share at all, we encourage you to find a friend or neighbor to take over the membership for you. Another option is to transfer the value of your CSA to a Siena Farms’ Market Card, which you can use to shop with at our retail locations.
Meantime, please know that this blanket “no-refund policy” is an integral component of the CSA business model for any farm that relies on CSA memberships for a substantial portion of their annual income. We thank you in advance for your understanding, and for the trust you place in the team here at Siena Farms when you join our CSA.
Q: How does the Monthly CSA Subscription option work?
A: Subscriptions are automatically renewed every four weeks, but you can cancel anytime by clicking the link in the initial subscription order email, or emailing our office team. You can also pause your subscription and reschedule upcoming payments.
Once you have signed up for the monthly subscription option (and each month when it auto-renews), we will send you an email to schedule your pickup or delivery dates for the upcoming four weeks. Of course if you have any questions at any time, please reach out to us by phone or email.
Q: Do I need a PayPal account to make a purchase on the Siena Farms website?
A: While all of our website transactions are processed through PayPal, you do not need an account to make a purchase. Once you have clicked "Pay with PayPal" at checkout, you should be able to click "Pay with a Credit or Debit Card" and continue the transaction without an account. If you are having issues making a purchase, simply call us at 978-261-5365 to make your purchase over the phone, or email us at office@sienafarms.com and we'll send you a link to make your purchase online with a credit or debit card.
The one exception is for Monthly CSA Subscription purchases. You will need to checkout using a PayPal account in order to enable the recurring monthly subscription auto-payments. Thank you for your patience as we continue to work on making our checkout process more flexible and user-friendly!
Q: Is there a way for me to view my past Farm Share orders?
A: Yes! You will get an emailed receipt for every order you submit; make sure to check your promotions tab in case it gets filtered there. Simply click the View Order button in your email to see your registration details.
Q: If I'd prefer to mail a check for my CSA registration rather than sign up online, is that an option?
A: Yes of course! Simply refer to our menu of CSA options for current pricing, and include a note detailing which shares you're signing up for, and your preference for home delivery vs. pickup. If you're choosing home delivery, please add $12/week/share to cover that cost. You can make the check out to "Siena Farms, LLC" and mail to:
Siena Farms
4 Puffer Lane
Sudbury, MA 01776
Thank you so much!
Ready to join our CSA? Click here to view a current menu of our Farm Shares.