Payment Options & Refund Policy
Q: Are Siena Farms' CSA Farm Shares refundable?
A: Our CSA Shares are not refundable, but they are easily transferable. Let us explain… If you realize at some point after purchasing your Farm Share that you’re not able to use it for some reason, or just change your mind, too many veggies, too few veggies, you’re moving — whatever it is! — we will still not be able to refund your purchase, even if it’s a totally reasonable request. This is because your investment in the farm will already be out in the fields, in the form of seeds, soil fertility, equipment, labor — you name it!
Q: How can I transfer my share?
A: If you are no longer able to use your share, we’ll encourage you to find a friend or neighbor to take over the membership for you. Another option is to transfer the value of your CSA to a Siena Farms’ Market Card, which you can use to shop with at our retail locations. Also, we're always happy to transfer the value of your current share to a different share, for example one of our Specialty Shares, or a farm share in a future season if that works better for you. Just reach out to us by email or phone and together we'll brainstorm a suitable option.
Meantime, please know that this blanket “no-refund policy” is an integral component of the CSA business model, for any farm that relies on CSA memberships for a substantial portion of their annual income. We thank you in advance for your understanding, and for the trust you place in the team here at Siena Farms when you join our CSA.
Q: How does the Monthly CSA Subscription option work?
A: Subscriptions are automatically renewed every four weeks, but you can cancel anytime by clicking the link you receive in the initial subscription order email. You can also pause your subscription and reschedule upcoming payments.
Once you have signed up for the monthly subscription option (and each time it’s renewed), we will send you an email to schedule your pickup or delivery dates for the upcoming four weeks. Of course if you have any questions at any time, please reach out to us by phone or email.
Q: Do I need a PayPal account to make a purchase on the Siena Farms website?
A: It depends on what you're purchasing. For Monthly CSA Subscription purchases, you will need to checkout using your PayPal account. Using your PayPal account keeps your payment information secure for recurring subscription charges. However, for purchases of all of our other CSA Farm Shares that are just one-time payments, you do not need to log into a PayPal account to checkout. After you type in the required information on our checkout page, select "Pay with PayPal" (yes, we know, that still reads as if you do need a PayPal account... but you don't!). From there, you can select "Pay with Debit or Credit Card" if you do not want to sign into PayPal to make the purchase.
Q: Is there a way for me to view my past Farm Share orders?
A: Yes! You will get an emailed receipt for every order you submit; make sure to check your promotions tab in case it gets filtered there. Simply click the View Order button in your email to see your registration details.
Q: If I'd prefer to mail a check for my CSA registration rather than sign up online, is that an option?
A: Yes of course! Simply refer to our menu of CSA options for current pricing, and include a note as to which shares you're signing up for, and your preference for home delivery vs. pickup at one of our pickup sites listed here. If you're choosing home delivery, please add $10/week/share to cover that cost. You can make the check out to "Siena Farms, LLC" and mail to:
Siena Farms
4 Puffer Lane
Sudbury, MA 01776
Thank you so much!
Ready to join our CSA? Click here to view a current menu of our Farm Shares.