Pick Up, Delivery, and Schedule Changes FAQ

Q: How does pickup work?

A: You’ll receive an email reminding you of your pickup info and schedule details roughly two weeks before your share begins. Each location has a printed list of CSA members for a given day — just make sure you’re on the list and you’re good to go! If your name is missing from the list, but you are registered for the season, it is because we don’t have you down for a share that day (a.k.a., if you’re a FLEX member and it’s an off-week). If you’re at all confused about your dates, just reach out to our office team by email or phone.

Q: I’m interested in home delivery… What is your current delivery range?

A: We’re able to reach most areas in Eastern Massachusetts – including addresses within the 495 beltway, throughout the North Shore, Cape Cod, Worcester, Greater Boston and Metro West – as well as to NYC addresses throughout Manhattan and Brooklyn. If you’re unsure if we’re able to reach your town, just ask! You can also view our home delivery range for Eastern Mass here, and the home delivery range for New York City here.

Q: If I sign up for home delivery — how will I know when my share is coming?

A: You will get an email the morning of your delivery with an estimated time of arrival; deliveries typically take place anywhere between 9am and 7pm. You can also request to get a text/call when your share arrives, just let us know!

Q: What happens if I’m out of town or for some reason can’t receive my Farm Share on a designated week?

A: We encourage you to send a friend or neighbor to pick up your share for you; they can just check your name on the pickup list and they’re good to go! If you get home delivery, just send us your friend's address and we can reroute the delivery for any weeks you're away. Also, with a few days notice by email, FLEX Share members can easily move around their assigned weeks to accommodate vacation or travel plans; Weekly Share members can accumulate “credits” to use in a future season if they need to reschedule or skip a week. Alternatively, we welcome donations of missed shares toward our weekly Community Sponsored Farm Share deliveries.

For last-minute changes: If for some reason you’re not able to pick up your share last-minute, we may be able to accommodate, but please note that it’s sometimes not possible. Typically shares are not available for pickup the day after your designated pickup day. Any leftover Farm Shares are donated to food rescue organizations, sent home with members of our farm crew, put to use in restaurant kitchens, etc.

Q: Can I change my pickup location/day? What if I want to switch from pickup to home delivery, or vice versa?

A: Easy! You can update your pickup/delivery preference at any point in the season. Home delivery can be added for $10/week/share, OR removed, with the resulting credit being used towards a future share or applied to a Siena Farms' Market Card.

Q: I'm a FLEX member — how do I choose my schedule?

A: The office team begins by auto scheduling FLEX members for every other week, either starting the first or second week of the season. Then, one or two weeks before your CSA season begins, you will receive an email from the farm office with those pickup/delivery dates and other important information. If that schedule doesn't work for you, simply reply to that email with your schedule change requests and we will update and confirm from there. Throughout the season FLEX members are welcome to swap dates and make updates to their schedules — just email office@sienafarms.com to make those changes with at least a couple of days notice. 

Q: What if I decide the Farm Share I chose is too much, or too little, for myself and/or my family?

A: We can make these adjustments at any point in the season. If you’re a FLEX Share member who wants more veggies, you can upgrade to a Weekly Share and start receiving it every week. Alternatively, if you're a Weekly Share member and it becomes more veggies than you need, you can switch to a FLEX Share and we'll credit you toward future seasons. Similarly, if you're a Small Share member and find that it's not enough veggies for you, you can upgrade to the Classic Share at any time, and vice versa. Just email office@sienafarms.com to let us know you want to switch things up and we can send you an invoice for the difference or issue you a CSA credit.

Ready to join our CSA? Click here to view a current menu of our Farm Shares.