Thank you for joining our CSA! We’re so excited to start sharing the farm’s veggies with you. See answers to common questions below, and know that we are always available by phone or email for any and all inquiries. THANK YOU again for your support!
Q: What happens if I’m out of town or for some reason can’t pick up my farm share on a designated week?
A: We encourage you to send a friend or neighbor to pick up your farm share for you: all they need is your name and they’re good to go! Alternatively, with a few days notice, FLEX share members can easily move around their assigned weeks to accommodate vacation or travel plans; FULL share members can accumulate “credits” to use later on in the season if they need to reschedule. Alternatively, you can always donate your unused share and we will add it to our weekly Community Sponsored Farm Share delivery.
For last-minute changes: If for some reason you’re not able to pick up your share last-minute, we may be able to accommodate, but please note that it’s sometimes not possible. Typically shares are not available for pickup after your pickup day: it’s important the veggies don’t sit around too long, so any leftover farm shares are donated to charities, sent home with members of our farm crew, put to use in restaurant kitchens, etc.
Q: Can I change my pickup location/day? What if I want to switch from pickup to home delivery, or vice versa?
A: These are all doable! You can update your pickup/delivery preference at any point in the season. Home delivery can be added for the additional $10/week/share charge, OR removed, with the remaining credit being used towards a future share or applied to a market card.
Q: Can I customize my CSA?
A: While we do not have the systems in place to customize farm shares around food allergies or individual preferences, if you are interested in getting supplemental items like more veggies, fresh cheeses, and local pantry items, you can order online from our farm stores here. Please note that this is a separate delivery/pickup order from your CSA.
Q: Can we return our cardboard CSA boxes for re-use?
A: Normally, yes — but we’ve paused this for the time being with the COVID pandemic. In the meantime, please feel free to re-use or recycle at home!
Q: What if I decide the farm share I chose is too much, or too little, for myself and/or my family?
A: We can make these adjustments at any point in the season. If you’re loving the share and want more, you can upgrade to a FULL share and start receiving it every week — just give us a call and we can run the difference over the phone! Alternatively, if you feel your current share is too much for you, you can switch to a FLEX share and save the credit.
Q: How does the e-newsletter work?
A: All members will receive our weekly newsletter by email, regardless of their pickup/delivery schedule. That is, if you’re a FLEX member during an off-week, you will still see the newsletter in your inbox, as we’ve heard feedback that it can be helpful to receive it every week for recipes and general farm news. If you’d like to add on friends/family who are also enjoying the share with you, just let us know, we’re happy to add them as well.
Q: How does pickup work?
A: You’ll receive pickup information roughly two weeks before your share begins. Each location has a printed list of CSA members for a given day — just make sure you’re on the list and you’re good to go! If your name is on the list but pre-crossed off, it is because we don’t have you down for a share that day (a.k.a., if you’re a FLEX member and it’s an off-week). If you’re at all confused about your dates, just reach out to our CSA coordinator by email or phone.
Q: I’m signed up for home delivery — how will I know when my share is coming?
A: You will get an email the morning-of your delivery with an estimated time of arrival; deliveries typically take place between 9am-7pm. You can also request to get a text/call when your share arrives, just let us know!
Ready to register? Click here! Other questions? Chat with us at our farmstores or give us a call at 978-261-5365.